In order to ensure prime telecommunication services during Idul Fitri holidays, PT Telkom Indonesia Tbk (TelkomGroup) began operating 85 TelkomGroup Siaga 247 posts consisting of 1 national post, 9 subsidiary posts, 9 posts Functional division of TelkomGroup, 7 regional TelkomGroup posts and 59 regional posts throughout Indonesia, to monitor TelkomGroup's telecommunication infrastructure and services. The inauguration of the operation of TelkomGroup Siaga 247 post was conducted by Telkom Network & IT Solutions Director Zulhelfi Abidin in Jakarta, Monday (19/6).
"As a telecommunication service provider for most Indonesians, TelkomGroup strives to ensure all services are in stable and reliable condition at all times. Therefore, from today until July 2, 2017, TelkomGroup Siaga 247 posts operated for 24 hours and 7 full days involving more than 13,117 personnel consisting of TelkomGroup employees as well as partners and outsourced officers spread all over Indonesia. In addition to assigning personnel to continue monitoring the network and services for 24 hours, we also conduct direct check signal strength, BTS review, as well as infrastructure and other production equipment, "said Zulhelfi
Zulhelfi continued, monitoring of telecommunications infrastructure and services needs to be done to anticipate any interruption that could potentially reduce the quality of TelkomGroup services. "During Idul Fitri holidays, telecommunication traffic is predicted to increase as everyone wants to stay in touch. Especially, for people who do not have the opportunity to go home and rely on communication through Over the Top (OTT) applications, social media, voice call, sms or home phone. Not only that, of course, Eid is a moment of togetherness with all relatives or relatives, so that various digital entertainment services also become an option to fill the moment, "said Zulhelfi.
TelkomGroup also focuses on the quality of services in PREMIUM area, namely Public, Religious, Malls, Indoor, Uniqueness and Massive Crowds, since these areas are important and strategic locations as a point of community activity during Ramadhan and Idul Fitri. Meanwhile, in order to improve the convenience of loyal customers in obtaining solutions to their communication needs, TelkomGroup opens a 24-hour service through contact center 147, twitter @telkomcare, and several GraPARI Telkomsel locations.
The operation of TelkomGroup Siaga 247 is one of TelkomGroup's commitment to maintain the quality of reliable telecommunication services in order to create the best customer experience.